Our ready-to-ship jewelry is typically processed within 5 business days, while personalized and custom jewelry may take up to 2 weeks.

Please note that processing times do not include shipping. During holidays, sales, and other high-volume periods, additional processing time may be needed.

Once your order ships from Oʻahu, Hawaiʻi, you'll receive an email with tracking information.

Returns & Exchanges

We hope you love your jewelry as much as we loved creating it! If something isn't quite right, we're happy to help.

We accept returns and exchanges on eligible, unworn, ready-to-ship jewelry within 30 days of the delivery date.

Ready-to-Ship Jewelry

• Eligible for a refund, exchange, or store credit within 30 days of delivery.
• Jewelry must be unworn, in its original condition, and returned with its original packaging.
• Items marked as final sale are not eligible for returns or exchanges.

Personalized & Custom Jewelry

Because personalized and custom pieces are made specifically for you, all personalized and custom orders are final sale and are not eligible for returns or exchanges due to changes of mind, incorrect personalization details submitted at checkout, or sizing preferences.

This includes personalized initial necklaces, engraved jewelry, custom bracelets, and individually personalized charms.

If your order arrives damaged, defective, or different from what you ordered, please contact us so we can make it right.

Exchanges

For eligible ready-to-ship jewelry, we'll cover shipping both ways to help you find the perfect size or style at no additional cost.

Returns for a Refund

Original shipping costs are non-refundable. A $6 return shipping fee will be deducted from your refund to cover the return label.

How to Return an Item

Once your return label has been created, your package must be scanned and accepted by the post office within 10 days for the return to be processed.

Sale Items & Promotions

Final sale items are not eligible for returns or exchanges.

We do not offer price adjustments for temporary promotions, sales, or discounts. Promotional pricing cannot be applied to orders placed before or after the promotional period.

We take pride in the quality of our products and are pleased to offer a 3-month warranty on all items.

Our 3-month warranty covers:

- Manufacturing defects (e.g., broken chain, faulty clasp)
- Production errors (e.g., incorrect size sent, stamping error on our part)

Please note that the following are not covered under our warranty:

- Regular wear and tear
- Failure to follow jewelry care instructions
- Lost or stolen pieces
- Damage caused by improper use or alterations by a third party

We may request additional information to validate your warranty claim, and The Dainty Forces Co. reserves the right to deny any claims deemed fraudulent or outside the scope of our warranty coverage.

If you need to change your shipping address, please contact us at info@thedaintyforcesco.com. Be sure to include your name, order number, and the new shipping address information in your message.

How long will it take to receive my order?

Every Dainty Forces piece is thoughtfully prepared and shipped from Oʻahu, Hawaiʻi. Because we're located in Hawaiʻi, shipping times to the continental United States may be longer than customers are accustomed to.

Processing Times

• Ready-to-ship jewelry: Up to 5 business days
• Personalized and custom jewelry: Up to 2 weeks

Estimated Shipping Times

• USPS Ground Advantage: Allow 10 or more days for delivery to the continental U.S.
• USPS Priority Mail: Typically 3–5 business days, although delivery times may vary
• Local Pickup (Oʻahu): Free

Important Information

Processing times and shipping times are separate. Shipping estimates begin once your order has been completed and handed over to USPS.

During holidays, sales, and other high-volume periods, processing and delivery may take longer than usual.

Once your order ships, you'll receive an email with tracking information so you can follow its journey.

All delivery estimates are approximate and are not guaranteed by USPS.

Once your order is placed, you will receive a confirmation email from us to let you know that we’ve received it. As soon as your order has been shipped, we’ll send another email with your tracking information so you can monitor its progress. If you haven’t received a confirmation or shipping email, please check your spam folder. If it’s still missing, feel free to contact us at info@thedaintyforcesco.com, and we’ll be happy to assist you.

We offer a wholesale program for those interested in carrying our products. To learn more, follow this link or email us at info@thedaintyforcesco.comfor further details.

All of our jewelry is crafted with care using high-quality 14k gold filled, rose gold filled, or sterling silver, ensuring both beauty and durability. Each piece is nickel-free, making it a great choice for those with sensitive skin, and is designed to offer lasting elegance and comfort.

What if I order the wrong size and want to exchange it?
No worries—we want you to have the perfect fit! If you need a different size, we’ll cover shipping both ways so there’s no extra cost to you. Just email us at info@thedaintyforcesco.com within 10 days of your product being delivered with your order number and the correct size, and we’ll send you a prepaid label to ship your current piece back.

Once you create your return label, it must be scanned and accepted by the post office within 10 days for the exchange to be processed. As soon as we receive your original piece, we’ll send out your new size.

If you’d prefer to return your piece for a refund instead of exchanging it, you can do so within 30 days of delivery as long as it’s unworn and not a final sale item. Original shipping costs are non-refundable, and a $6 fee will be deducted from your refund to cover the return label.

Just email us at hello@thedaintyforcesco.com with your order number to request a return label. Once the label is created, it must be scanned and accepted by the post office within 10 days for the return to be processed.

We ship all orders with USPS tracking to ensure safe and timely delivery. Once a package has been marked “Delivered” by USPS, responsibility for the package transfers to the customer.

If your order shows as “Delivered” but you haven’t received it, here are the steps we recommend:

- Wait 24–48 hours – Occasionally, USPS scans a package as delivered a day early, and it arrives the following day.

- Check around – Ask neighbors, household members, or your building office to see if the package was accepted on your behalf.

- Contact your local post office – Provide them with your tracking number. USPS can often pull GPS data from the delivery scan to confirm where your package was left.

- File a missing mail claim – If the package is still not found, you may submit a claim through USPS at Missing Mail Search.

💛 As a small business, we care deeply about making sure you receive your order. While we are unable to issue refunds or free replacements for packages marked “Delivered” by USPS.